TERMS AND CONDITIONS
1. Identification of the Website Owner
In accordance with Decree-Law No. 7/2004 of 7 January, we inform you that the website https://theliontiles.us/ (hereinafter referred to as the “Website”) is owned by:
- Company: The Lion Tiles S.L.
- Tax ID (CIF): B02907137
- Registered Office: Carrer Governador Bermudez de Castro, 45-49, 2B, 12003 Castellón de la Plana, Castellón, Spain
- Contact Email: info@theliontiles.us
- Telephone: +34 964 260 621
Access to and use of the Website grants the visitor the status of user and implies full acceptance of all the provisions of these General Terms and Conditions.
2. Purpose of the Website
The Website is intended for the presentation, promotion, and sale of floor and wall coverings, particularly natural stone, by The Lion Tiles S.L., as well as for providing information about its products, services, and sales conditions.
3. What Contract is Entered Into?
After placing an order, we will send you an email confirming your order, the estimated delivery date, the delivery address, and other details. All orders are subject to our acceptance. Once we dispatch the ordered material, you will receive a shipping confirmation by email. The contract comes into force as soon as we send the shipping confirmation.
4. Applicable Taxes and Payment Methods
The prices shown on the Website are in euros, excluding taxes (VAT) and shipping costs. The Lion Tiles S.L. reserves the right to change prices at any time, but billing will be based on the prices in force at the time of order confirmation.
The prices shown do not include taxes. The offer will display the total order amount, including product price, shipping, and applicable taxes.
Payment for products must be made by bank transfer or credit card before the order is processed.
To speed up delivery times, we recommend sending proof of payment by email or WhatsApp so that we can process your order immediately.
Once payment has been received, the customer must provide their tax details for the invoice.
5. Shipping Terms, Costs and Delivery Times
Shipping costs vary depending on weight, volume, and destination.
Orders are shipped through various specialised transport companies for heavy and bulky goods.
The delivery time within Ireland is usually 5 to 10 days, depending on the location. The delivery time to other European countries is 4 to 14 days.
We accept no responsibility for possible delivery delays, as these fall under the responsibility of the transport company.
Goods are delivered to the customer’s doorstep; entry into private premises is not permitted.
If unloading at the door is not possible, delivery will take place at the nearest accessible point.
If shipment is not possible for reasons beyond our control or due to stock shortages, the full amount paid will be refunded to the same account used for payment.
6. Buyer’s Rights and Return Policy
The customer may cancel an order at any time free of charge, provided this is done by phone or email before the order has been invoiced by the transport company.
In the case of receiving defective goods, the customer must note this on the carrier’s delivery note and notify https://theliontiles.us/. It is recommended to photograph damaged packaging. The claim must be made within 24 hours of receipt so that the damage can be claimed from the transport company.
Different solutions may be offered to satisfy the customer.
In the case of a defective product, https://theliontiles.us/ will either replace the product, reduce the order price, or cancel the order with a refund.
Defects must be reported within two months of delivery and before installation.
Our return policy follows the manufacturer’s guidelines for each order. Refunds will be made by bank transfer after verifying that the material is intact.
Samples have a fixed cost, which does not reflect the commercial value of the product, but covers the costs of preparation, handling, and individual packaging for transport.
They are not standard retail products, but specifically prepared items intended to help the customer make an informed decision before their final purchase.
For this reason, samples are neither returnable nor refundable, as their value does not lie in reuse or resale, but in their informative and personalised function.
7. Withdrawal Period
Defective goods must be returned within 14 days of receipt. The product must be in perfect condition and in its original packaging.
Custom-made products cannot be returned.
Material made under order cannot be canceled. No refund of advance payment/total payment will be made.
Claims for goods that have already been installed will not be accepted.
If the return complies with the conditions of https://theliontiles.us/, the refund will be made by bank transfer.
If the customer personally refuses the goods, they will be responsible for the shipping costs.
8. Customer Obligations
The buyer is obliged to provide correct information and delivery address for quotation and shipment purposes.
The buyer accepts the conditions set out on this page.
The buyer must sign the delivery note upon receipt of the goods.
9. Applicable Law
Purchases made on https://theliontiles.us/ are subject to Spanish law. https://theliontiles.us/ may change the purchase conditions at any time without prior notice.
10. Intellectual Property
All elements of the Website (texts, images, graphics, logo, etc.) are the property of The Lion Tiles S.L. Any partial or total reproduction without prior written authorisation is strictly prohibited.
11. Personal Data
Personal data collected on the Website is processed in accordance with the General Data Protection Regulation (GDPR). Users have the right to access, rectify, and delete their personal data, and may send a request to info@theliontiles.us
12. Applicable Law and Jurisdiction
These General Terms and Conditions are governed by Spanish law. In the event of a dispute, the parties will seek an amicable solution. Failing that, the dispute will be submitted to the competent courts at the registered office of The Lion Tiles S.L.